Reach customers on the channel they actually read.
Confirm bookings, chase leads, collect payments and keep your team in the loop with two-way SMS. Send it from a web portal, Microsoft Teams, Outlook, Excel or your CRM.
Stop chasing people. Start getting replies.
Inboxes overflow and calls go to voicemail. A text gets read within minutes, so you spend less time following up.
Convert more leads
A quick, personal text lands while the lead is still interested, not three days later.
Cut no-shows
Timely reminders with one-tap confirm or reschedule keep your calendar full.
Automate the admin
Trigger texts from your CRM, spreadsheet or workflows so routine messages send themselves.
Stay responsive
Handle more conversations without adding headcount or phone lines.
Send SMS from wherever you already work.
No new habits to learn. Text from the tools your team uses every day, and every reply comes back to the right place.
MessagePort: your SMS command centre
A cloud portal for your whole team, with nothing to install. Log in and start messaging from any browser.
- Send one-off or bulk SMS in seconds
- Threaded two-way chat with every customer
- Templates, address book and contact groups
- Delivery reports, message history and audit logs
- Automatic opt-out handling to keep you compliant
SMS inside Microsoft Teams
Customer texts arrive in Teams just like an internal chat. Your team replies without switching tabs.
- Send and reply to SMS in the Teams interface
- Replies stay threaded with full context
- Tag teammates and escalate in real time
- Little training needed because it's a tool they already use
It feels like Teams. It works like SMS.
Hi, can we move Wednesday's install to Thursday?
@Jess are you free Thursday 10am for Tom?
Yep, lock it in 👍
All done Tom, you're booked for Thursday at 10am.
Email to SMS, straight from your inbox
If your team lives in email, they can stay there. Send a text the same way you send an email, and replies come back to your inbox.
- Works with all major email platforms
- Replies land back in your inbox
- Branded sender names and alphanumeric IDs
- No training required
Bulk send from a spreadsheet
Upload a list and send personalised texts to hundreds of people at once. Every message uses each person's own details.
- Merge fields like first name, time or amount
- Send to hundreds of people in one go
- Opt-outs are filtered out automatically
- Track delivery for every row
| FirstName | Mobile | Time | Status | |
|---|---|---|---|---|
| 2 | Sarah | 0412 *** 218 | 9:30am | Delivered |
| 3 | Tom | 0433 *** 906 | 11:00am | Delivered |
| 4 | Priya | 0401 *** 552 | 1:15pm | Delivered |
| 5 | Liam | 0422 *** 017 | 3:45pm | Sending |
API, CRM and workflow automation
Need something custom? Connect SMS to the systems you already run, or trigger texts automatically when something happens.
- Developer-friendly REST API with full docs
- Real-time sending and receiving
- CRMs like HubSpot and ActiveCampaign
- Power Automate, plus Zapier for 1,500+ apps
- Secure access control with API keys
// New job booked in your CRM → text the customer POST /v1/messages { "to": "+61412345678", "from": "CoastalPlmb", "body": "Thanks Sarah! Your booking is confirmed for Tue 9:30am." } // 202 Accepted { "status": "queued", "parts": 1 }
One tool for every conversation that matters.
Choose a use case to see the kind of message that gets a response.
Fill the calendar and keep it full
- Automatic reminders 24 hours and 2 hours before
- Keyword replies like Y or R route automatically
- Freed-up slots can be offered to your waitlist
Ideal for clinics, salons, trades, consultants and hospitality.
Reach leads while they're still interested
- Text new web leads within seconds via your CRM
- Two-way replies go straight to the right rep
- A dedicated number per team keeps conversations tidy
Ideal for sales teams, real estate, finance and home services.
Spend less time chasing overdue invoices
- Send a payment link straight to their phone
- Schedule polite reminders before and after the due date
- Send directly from your accounting inbox
Ideal for accountants, utilities, schools and service businesses.
Reach your whole team in seconds
- Broadcast shifts, rosters and site alerts
- Reaches staff who never check email
- See who's read and replied at a glance
Ideal for labour hire, healthcare, hospitality and construction.
Fewer "where's my tradie?" calls
- On-my-way and job-complete updates
- Customers reply with access details or photos
- Office and field staff see the same thread
Ideal for trades, logistics, couriers and field service teams.
Reply STOP to opt out
Campaigns that get seen, not filtered
- Personalised bulk sends from a list or CRM
- Add an image with MMS for extra impact
- Opt-outs handled automatically under the Spam Act
Ideal for retail, beauty, hospitality and e-commerce.
Every message, built to get a reply.
Here's what works behind a single text. All of it comes with every account. No add-ons and no feature tiers.
- 1Your business name as the sender
Customers see CoastalPlmb, not a random number, so they know who it's from.
- 2One customer or hundreds
Send a single message or a bulk send from a list, with each one personalised.
- 3Templates with merge fields
Write it once. Every customer gets their own name, time and details.
- 4Opt-outs handled for you
STOP replies are removed from marketing lists straight away, helping you meet the Spam Act.
- 5Delivery reports
See what was delivered and replied to, with full message history and audit logs.
- 6Two-way replies
Replies come back to whoever sent it. Add a dedicated number to route them by keyword.
The whole platform, switched on from day one.
No feature tiers and no add-on fees. Every account gets the same tools, whether you have one user or fifty.
Team
Everyone who talks to customers, in one shared workspace.
Integrations
Send from the tools you already use.
Compliance
The guardrails, handled for you.
Simple pricing. Pay only for what you send.
No prepaid credits to buy, no balances that expire and no top-ups halfway through a campaign. We bill you for what you actually used.
Your rate drops as your volume grows.
- MMS (one image or GIF)29.8¢
- Setup fees$0
- Lock-in contractNone
- Prepaid creditsNot required
Calculated at 8.9¢ per SMS part. Your actual rate may be lower as volume grows.
Dedicated virtual numbers
Give each team or department its own number so replies always reach the right people. Optional.
All prices are in AUD and exclude GST.
Australian-owned, with real people on the phone.
AussieChat is brought to you by AussieTel Technologies, an Australian-owned telco built for modern business. Call us and a real person answers. There are no offshore call centres, and no one passes you between departments.
Call 1300 007 775Real support, real people
Call us. We answer, and we solve it. It's that simple.
No lock-in contracts
You stay because it works for you, not because a 48-month contract says so.
Fast, hands-on setup
We get you up and running, from sender IDs to integrations, so you're sending sooner.
Enterprise tech, sized for you
The same tools big organisations rely on, set up for a team of 5 or 500.
How does billing work if it's not prepaid?
You don't buy credits up front. We bill you for the messages you send and any virtual numbers you have. That means no expiring balances and no messages stalling because you ran out of credit.
How much does an SMS cost?
SMS starts at 8.9¢ per message (ex GST), and the rate reduces as your volume grows. If you expect to send more than 5,000 SMS a month, ask us for a volume rate.
Can customers reply to our messages?
Yes. Two-way messaging is included. Replies show up as threaded conversations in MessagePort, Microsoft Teams or your email inbox, depending on how you send.
Can messages show our business name?
Yes. You can send using an alphanumeric sender ID such as your business name. Note that recipients can't reply to a name, so for two-way conversations use a dedicated virtual number.
Do I need to install anything?
No. MessagePort runs in your browser, and email-to-SMS works from the inbox you already use. The Teams, Outlook, Excel and Power Automate integrations plug into your existing Microsoft 365 setup.
Are we compliant with Australian spam rules?
AussieChat manages opt-outs automatically. When someone replies STOP, they're removed from future marketing sends, which helps you meet your obligations under the Spam Act.
Is there a contract?
No lock-in contracts and no setup fees. We earn your business month to month.
Let's get your first message out.
Tell us a little about your business and we'll get you set up with the right number, sender ID and integrations. We usually reply the same business day.